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itsm change management
IT Problem Management
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Many organizations have some minimal investment in analytics and business intelligence. There is a growing market and newer capabilities for companies to expand this investment into mobile analytics or Cloud BI capabilities. These advanced capabilities take advantage of mobile devices’ native features and capabilities, such as touchscreen, camera, location awareness and natural-language query. Investment in […] Read more

pippa mann cio network

Many think data analytics drives the IT industry alone. Nothing is further from reality. Just ask IndyCar Driver #63 Pippa Mann. “The race car is a data-gathering machine,” Pippa tells members of the Indy CIO Network at a recent dinner hosted by Bell Techlogix. “We have sensors in the throttle, the pedals, sensors on the […] Read more

why incident management

Even though 63% of companies close more than 1,000 incidents per month, over 40% acknowledge IT resources are stretched too thin. If your company experiences an IT outage today, could your IT department resolve it before customers are affected? Incidents happen all the time, unplanned interruptions or marked reduction in service quality resulting from some […] Read more

it service management
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Sometimes, you just want to hand your non-functioning device to somebody and say, “Fix it.” Companies today can choose from different types of tech support for their IT needs. Employees are looking for stress-free ways to resolve issues with their computers or mobile devices, such as automated tech support. Through an IT self-service portal, you can […] Read more

What Is Business Operations Automation?

  What Is Business Operations Automation? Today’s employees are spending 10 to 25 percent of their time on routine computer tasks. Business Operations Automation replaces repetitive-based work and adds to their capacity to perform strategic tasks, creating more value with less investment. Companies in every industry are leveraging B-O-A processes such as Dual Data Entry, […] Read more

Today’s employees are spending 10 to 20 percent of their time working through routine or repetitive computer tasks. Business Operations Automation adds to your staff’s capacity to perform more strategic work, creating more value with less investment. (click on image to view entire infographic) What is Business Operations Automation? Business Operations Automation enables companies to […] Read more

it security and risk management

  What good is tech advancement without data protection? In 2015 alone, over 169 million personal records were hacked, stemming from 781 publicized breaches across the financial, business, education, government and healthcare sectors. While CIOs are under a general mandate to reduce their budgets, and continue to deliver the same performance and level of service, CEOs and […] Read more