Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrighTALK webinar event presented by Bell Techlogix. When making an investment in service excellence analytics, your first task is to identify the result your company wants to achieve. What is your overall goal? To improve IT efficiency To identify opportunities for automation and lean […] Read more
Take advantage of a 30% discount at registration, courtesy of Bell Techlogix. The fifth annual Indy Big Data technology conference takes place Wednesday, September 26, 2018 at JW Marriott, Indianapolis with a theme that’s sure to whet the appetites of the more than 1,000 industry leaders scheduled to attend. Big Data: A Maze of Opportunity […] Read more
Visit with Bell Techlogix at our Indiana IT Symposium booth or schedule a private meeting. The 9th Annual Indiana IT Symposium returns to Indianapolis September 12, 2018. This one-day, executive-level event at the Indiana Convention Center is the region’s major gathering of leaders, professionals and academics working in the field of information technology. To stay […] Read more
Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrightTALK webinar event presented by Bell Techlogix. When you are ready to address your analytics goals, you typically look to your data. Once your trusted, transparent data sources are defined and shared with your stakeholders, you correlate as much of that data as possible, […] Read more
Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrighTALK webinar event presented by Bell Techlogix. IT Service Management and Analytics help organizations implement and accelerate digital transformation. To manage this change effectively, start by accessing your current state of analytics maturity. A good rule of thumb is to notice whether or not […] Read more
Bell Techlogix drives enterprise ITSM and delivery automation services with the industry-leading IT platform and self-service capabilities of ServiceNow, enhancing our ability to provide you with the very best end-to-end IT Managed Services solutions. Today’s enterprise IT organizations are always researching ways to streamline operations. Information technology platforms that consolidate tools and maintain a central […] Read more
With Digital Transformation in 2018 spanning multiple departments and business units, it’s crucial to have a plan in place to effectively manage this change. Instrumental aides in the journey, IT Service Management and Analytics, help organizations implement and accelerate Digital Transformation. Bell Techlogix working alongside BrightTALK, a technology media company which provides professional webinar and […] Read more
The average time between service request submission and fulfillment is 32 days. That’s why 1 in 5 service requests fail. When it comes to fulfilling your service requests, how would you rate your IT department? Any time you submit a formal request for information technology -a new computer, access to an online portal or another […] Read more
Does your IT department notify you of software updates or changes before they start? Do they set up interim procedures for employees to report service issues during scheduled updates? Today, many enterprises report more than 70% of all change initiatives fail – an astounding number. Why is this? The change management process of IT managed […] Read more
At least once a week, 55% of businesses experience repetitive IT service problems. Do you experience the same IT issues over and over? Incident management will restore your IT service as fast as possible, rather than identifying or resolving the underlying cause or problem creating the issues in the first place. If a series of […] Read more