Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrightTALK webinar event presented by Bell Techlogix. When you are ready to address your analytics goals, you typically look to your data. Once your trusted, transparent data sources are defined and shared with your stakeholders, you correlate as much of that data as possible, […] Read more
Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrighTALK webinar event presented by Bell Techlogix. IT Service Management and Analytics help organizations implement and accelerate digital transformation. To manage this change effectively, start by accessing your current state of analytics maturity. A good rule of thumb is to notice whether or not […] Read more
Bell Techlogix drives enterprise ITSM and delivery automation services with the industry-leading IT platform and self-service capabilities of ServiceNow, enhancing our ability to provide you with the very best end-to-end IT Managed Services solutions. Today’s enterprise IT organizations are always researching ways to streamline operations. Information technology platforms that consolidate tools and maintain a central […] Read more
With Digital Transformation in 2018 spanning multiple departments and business units, it’s crucial to have a plan in place to effectively manage this change. Instrumental aides in the journey, IT Service Management and Analytics, help organizations implement and accelerate Digital Transformation. Bell Techlogix working alongside BrightTALK, a technology media company which provides professional webinar and […] Read more
The average time between service request submission and fulfillment is 32 days. That’s why 1 in 5 service requests fail. When it comes to fulfilling your service requests, how would you rate your IT department? Any time you submit a formal request for information technology -a new computer, access to an online portal or another […] Read more
Does your IT department notify you of software updates or changes before they start? Do they set up interim procedures for employees to report service issues during scheduled updates? Today, many enterprises report more than 70% of all change initiatives fail – an astounding number. Why is this? The change management process of IT managed […] Read more
At least once a week, 55% of businesses experience repetitive IT service problems. Do you experience the same IT issues over and over? Incident management will restore your IT service as fast as possible, rather than identifying or resolving the underlying cause or problem creating the issues in the first place. If a series of […] Read more
Many organizations have some minimal investment in analytics and business intelligence. There is a growing market and newer capabilities for companies to expand this investment into mobile analytics or Cloud BI capabilities. These advanced capabilities take advantage of mobile devices’ native features and capabilities, such as touchscreen, camera, location awareness and natural-language query. Investment in […] Read more
Many think data analytics drives the IT industry alone. Nothing is further from reality. Just ask IndyCar Driver #63 Pippa Mann. “The race car is a data-gathering machine,” Pippa tells members of the Indy CIO Network at a recent dinner hosted by Bell Techlogix. “We have sensors in the throttle, the pedals, sensors on the […] Read more
Even though 63% of companies close more than 1,000 incidents per month, over 40% acknowledge IT resources are stretched too thin. If your company experiences an IT outage today, could your IT department resolve it before customers are affected? Incidents happen all the time, unplanned interruptions or marked reduction in service quality resulting from some […] Read more