Thoughts & Insights


Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrighTALK webinar event presented by Bell Techlogix. IT Service Management and Analytics help organizations implement and accelerate digital transformation. To manage this change effectively, start by accessing your current state of analytics maturity. A good rule of thumb is to notice whether or not […] Read more

ServiceNow Cloud

Bell Techlogix drives enterprise ITSM and delivery automation services with the industry-leading IT platform and self-service capabilities of ServiceNow, enhancing our ability to provide you with the very best end-to-end IT Managed Services solutions. Today’s enterprise IT organizations are always researching ways to streamline operations. Information technology platforms that consolidate tools and maintain a central […] Read more

ITSM & Digital Transformation

With Digital Transformation in 2018 spanning multiple departments and business units, it’s crucial to have a plan in place to effectively manage this change. Instrumental aides in the journey, IT Service Management and Analytics, help organizations implement and accelerate Digital Transformation. Bell Techlogix working alongside BrightTALK, a technology media company which provides professional webinar and […] Read more

it service request management
itsm change management
IT Problem Management

Many organizations have some minimal investment in analytics and business intelligence. There is a growing market and newer capabilities for companies to expand this investment into mobile analytics or Cloud BI capabilities. These advanced capabilities take advantage of mobile devices’ native features and capabilities, such as touchscreen, camera, location awareness and natural-language query. Investment in […] Read more

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why incident management

Even though 63% of companies close more than 1,000 incidents per month, over 40% acknowledge IT resources are stretched too thin. If your company experiences an IT outage today, could your IT department resolve it before customers are affected? Incidents happen all the time, unplanned interruptions or marked reduction in service quality resulting from some […] Read more

it service management

Introducing a highly engaging series of articles, podcasts and videos that explores the remarkable advantages of Transformative IT Service Management. (click here is view full infographic) Bell Techlogix is recognized by our clients, partners and the industry at large as the ideal IT managed service partner, one that executes the best, most adaptable, reliable and […] Read more