Challenges and Opportunities in Manufacturing Operations

Business leaders and CIOs in manufacturing are facing a significant change today—and it’s mainly defined by ever-changing challenges to growth and opportunities to improve quality. Driving the turning point are the many opportunities to grow revenue and improve operations, versus the challenges of continually improving the speed, scale, and simplicity of manufacturing operations. In fact, it’s said that by 2020, …

Top cyber threats in 2019… What you need to know

Businesses must continue to be vigilant about cybersecurity in 2019, according to a recent report compiled by the Information Security Forum (ISF), an independent non-profit association of leading organizations around the world. The organization releases its ISF Threat Horizon series of reports each year aimed at senior business executives and information security professionals. The recent report predicts the new year …

analytics framework

Visualizing the Service Excellence Analytics Framework

Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrighTALK webinar event presented by Bell Techlogix. When making an investment in service excellence analytics, your first task is to identify the result your company wants to achieve. What is your overall goal? To improve IT efficiency To identify opportunities for automation and lean processing To improve overall business …

Register Now for Indy Big Data

Take advantage of a 30% discount at registration, courtesy of Bell Techlogix. The fifth annual Indy Big Data technology conference takes place Wednesday, September 26, 2018 at JW Marriott, Indianapolis with a theme that’s sure to whet the appetites of the more than 1,000 industry leaders scheduled to attend. Big Data: A Maze of Opportunity The ponder point of this …

Keynote Speakers Announced for Indiana IT Symposium 2018

Visit with Bell Techlogix at our Indiana IT Symposium booth or schedule a private meeting. The 9th Annual Indiana IT Symposium returns to Indianapolis September 12, 2018. This one-day, executive-level event at the Indiana Convention Center is the region’s major gathering of leaders, professionals and academics working in the field of information technology. To stay agile and maintain a competitive …

analytics goals

What Are Your Analytics Goals?

Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrightTALK webinar event presented by Bell Techlogix. When you are ready to address your analytics goals, you typically look to your data. Once your trusted, transparent data sources are defined and shared with your stakeholders, you correlate as much of that data as possible, looking for trends between multiple …

What is Your Current Analytics Maturity?

Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrighTALK webinar event presented by Bell Techlogix. IT Service Management and Analytics help organizations implement and accelerate digital transformation. To manage this change effectively, start by accessing your current state of analytics maturity. A good rule of thumb is to notice whether or not your company is continually looking …

ServiceNow Cloud

Benefits of Choosing the ServiceNow IT Platform from Bell Techlogix

Bell Techlogix drives enterprise ITSM and delivery automation services with the industry-leading IT platform and self-service capabilities of ServiceNow, enhancing our ability to provide you with the very best end-to-end IT Managed Services solutions. Today’s enterprise IT organizations are always researching ways to streamline operations. Information technology platforms that consolidate tools and maintain a central repository for knowledge and process …

ITSM & Digital Transformation

Service Excellence and Analytics Driving Digital Transformation

With Digital Transformation in 2018 spanning multiple departments and business units, it’s crucial to have a plan in place to effectively manage this change. Instrumental aides in the journey, IT Service Management and Analytics, help organizations implement and accelerate Digital Transformation. Bell Techlogix working alongside BrightTALK, a technology media company which provides professional webinar and video solutions to the industry, …

it service request management

IT Service Request Management Benefits from Automation

The average time between service request submission and fulfillment is 32 days. That’s why 1 in 5 service requests fail. When it comes to fulfilling your service requests, how would you rate your IT department? Any time you submit a formal request for information technology -a new computer, access to an online portal or another service, a new version of …