itsm change management

Communication Plan Essential for Effective Change Management

Does your IT department notify you of software updates or changes before they start? Do they set up interim procedures for employees to report service issues during scheduled updates? Today, many enterprises report more than 70% of all change initiatives fail – an astounding number. Why is this? The change management process of IT managed services enables a business to …

IT Problem Management

The Difference Between Incident and Problem Management

At least once a week, 55% of businesses experience repetitive IT service problems. Do you experience the same IT issues over and over? Incident management will restore your IT service as fast as possible, rather than identifying or resolving the underlying cause or problem creating the issues in the first place. If a series of repeated incidents has significant impact …

Gartner Identifies MOBILE Business Intelligence

Many organizations have some minimal investment in analytics and business intelligence. There is a growing market and newer capabilities for companies to expand this investment into mobile analytics or Cloud BI capabilities. These advanced capabilities take advantage of mobile devices’ native features and capabilities, such as touchscreen, camera, location awareness and natural-language query. Investment in Mobile Business Intelligence by industry …

pippa mann cio network

Data Analytics Driving Digital Acceleration

Many think data analytics drives the IT industry alone. Nothing is further from reality. Just ask IndyCar Driver #63 Pippa Mann. “The race car is a data-gathering machine,” Pippa tells members of the Indy CIO Network at a recent dinner hosted by Bell Techlogix. “We have sensors in the throttle, the pedals, sensors on the dampers, shock absorbers – we …

why incident management

Why Should You Care About Incident Management?

Even though 63% of companies close more than 1,000 incidents per month, over 40% acknowledge IT resources are stretched too thin. If your company experiences an IT outage today, could your IT department resolve it before customers are affected? Incidents happen all the time, unplanned interruptions or marked reduction in service quality resulting from some sort of system failure. The …

it service management

Transformative IT Service Management [Infographic]

Introducing a highly engaging series of articles, podcasts and videos that explores the remarkable advantages of Transformative IT Service Management. (click here is view full infographic) Bell Techlogix is recognized by our clients, partners and the industry at large as the ideal IT managed service partner, one that executes the best, most adaptable, reliable and cost-effective solution to meet a …

bell tech cafe

Introducing Bell Tech Café

Sometimes, you just want to hand your non-functioning device to somebody and say, “Fix it.” Companies today can choose from different types of tech support for their IT needs. Employees are looking for stress-free ways to resolve issues with their computers or mobile devices, such as automated tech support. Through an IT self-service portal, you can take care of an issue …

What Is Business Operations Automation?

What Is Business Operations Automation? [Video]

  What Is Business Operations Automation? Today’s employees are spending 10 to 25 percent of their time on routine computer tasks. Business Operations Automation replaces repetitive-based work and adds to their capacity to perform strategic tasks, creating more value with less investment. Companies in every industry are leveraging B-O-A processes such as Dual Data Entry, Rule-Based Decision Making, Virtual System …

Business Operations Automation the Next Big Growth Engine

Today’s employees are spending 10 to 20 percent of their time working through routine or repetitive computer tasks. Business Operations Automation adds to your staff’s capacity to perform more strategic work, creating more value with less investment. (click on image to view entire infographic) What is Business Operations Automation? Business Operations Automation enables companies to replace repetitive-based work by deploying …

it security and risk management

Benefits of IT Outsourced Managed Services – Confident Security & Risk Management

  What good is tech advancement without data protection? In 2015 alone, over 169 million personal records were hacked, stemming from 781 publicized breaches across the financial, business, education, government and healthcare sectors. While CIOs are under a general mandate to reduce their budgets, and continue to deliver the same performance and level of service, CEOs and company boards have a different …