Bell Techlogix presents Transformative IT Service Management Podcast where we explore emerging best practices for providing custom managed IT services that exceed clients’ expectations.
Podcast Episode 1 – Incident Management – The Daily Blocking and Tackling of an IT Department
Bell Techlogix VP of Digital Workplace Strategy, Jack Mansfield, and Brenda Lichtenberg, Senior VP of Strategy and Portfolio discuss why business’s should care about incident management. Tracking IT incidents correctly is how businesses can better understand the day to day operations. What’s happening, what’s broken, what needs to be fixed and then addressing the issues in a smart and timely fashion. Setting different priorities for incidents to align with business objectives can directly impact a business’s bottom line.
Podcast Episode 2 – Problem Management – Finding The Root Cause And Preventing Further Incidents
Bell Techlogix VP of Digital Workplace Strategy, Jack Mansfield, and Brenda Lichtenberg, Senior VP of Strategy and Portfolio talk about the why a problem management process is important for service desk management. Why is a system offline and preventing it from going offline again. Problem management is about finding the underlying problem and the root cause to prevent it from happening again.