Transformative IT Service Management Podcast

it service management podcast

Transformative IT Service Management

Bell Techlogix presents Transformative IT Service Management Podcast where we explore emerging best practices for providing custom managed IT services that exceed clients’ expectations.

enterprise technology forum podcastPodcast Episode 6 – Pippa Mann Shares Her Story Of Becoming An IndyCar Driver
2018 Donate Life IndyCar Driver, Pippa Mann joins Bell Techlogix’s VP of Digital Workplace Strategy, Jack Mansfield, and Brenda Lichtenberg, Senior VP of Strategy and Portfolio to talk how Pippa got into racing and the opportunity to drive in the Indianapolis 500. Pippa provide advice; be really determined and tenacious about your goals.


 

enterprise technology forum podcastPodcast Episode 5 – How Does IndyCar Driver Pippa Mann Turn Data Into Action?
2018 Donate Life IndyCar Driver, Pippa Mann joins Bell Techlogix’s VP of Digital Workplace Strategy, Jack Mansfield, and Brenda Lichtenberg, Senior VP of Strategy and Portfolio to talk about concept of turning data into action really relates to service management. The race engineer and driver work together to stay ahead of the tires.
 


 

enterprise technology forum podcastPodcast Episode 4 – IndyCar Driver Pippa Mann Explains the Importance of Data & Analytics
Bell Techlogix is a proud sponsor of Pippa Mann and 2018 Donate Life IndyCar. Pippa joins Bell Techlogix’s VP of Digital Workplace Strategy, Jack Mansfield, and Brenda Lichtenberg, Senior VP of Strategy and Portfolio to talk about how important data and analytics impact the drivers and IndyCars. Teams gather and analyze data to improve an IndyCar’s speed and handling.


 

enterprise technology forum podcastPodcast Episode 3 – Change Management – Change Management Involves More Than Just IT, It Involves Communication To End Users
Bell Techlogix VP of Digital Workplace Strategy, Jack MansfieldBrenda Lichtenberg, Senior VP of Strategy and Portfolio and Matt Selmans, Senior Service Management Process Architect discuss what is change management and why company wide communication is important. Change management’s scope impacts are seen at the business and  system levels and require more than attention.


 

enterprise technology forum podcastPodcast Episode 2 – Problem Management – Finding The Root Cause And Preventing Further Incidents
Bell Techlogix VP of Digital Workplace Strategy, Jack Mansfield, and Brenda Lichtenberg, Senior VP of Strategy and Portfolio talk about the why a problem management process is important for service desk management. Why is a system offline and preventing it from going offline again. Problem management is about finding the underlying problem and the root cause to prevent it from happening again.


 

enterprise technology forum podcastPodcast Episode 1 – Incident Management – The Daily Blocking and Tackling of an IT Department
Bell Techlogix VP of Digital Workplace Strategy, Jack Mansfield, and Brenda Lichtenberg, Senior VP of Strategy and Portfolio discuss why business’s should care about incident management. Tracking IT incidents correctly is how businesses can better understand the day to day operations. What’s happening, what’s broken, what needs to be fixed and then addressing the issues in a smart and timely fashion. Setting different priorities for incidents to align with business objectives can directly impact a business’s bottom line.