Calgon Carbon

Calgon Carbon (a Kuraray company) is a leading global manufacturer and distributor of activated carbon products. Calgon Carbon offers carbon technologies used in over 700 distinct market applications from purifying air and drinking water, to purifying foods and pharmaceuticals, to separating gas and removing mercury emissions from coal-fired power plants. Headquartered in Pittsburgh, PA, Calgon Carbon has 25 global offices and 17 manufacturing and reactivation facilities.

Calgon Carbon partnered with Bell Techlogix in 2015 in anticipation of continued business growth that would require a long-term managed services provider for consistent support. Today, Bell Techlogix is a full Information Technology Outsource provider supporting Calgon Carbon in 35 locations in 13 countries with over 1,500 users. Over 20,700 annual contacts have been supported by the Bell Techlogix service desk.

One of the most significant implementations is ServiceNow, which provides full ITIL service management capability across Calgon Carbon. The ServiceNow platform creates a foundation for automation and analytics to ensure continuous improvement throughout the enterprise. In addition to ServiceNow, Bell Techlogix specialists developed strategies to improve service desk delivery, governance processes, analytics, and the mail environment.

Among other solutions for Calgon Carbon are global service desk, field services, computing/network infrastructure, messaging and collaboration, SAP infrastructure, cybersecurity, end point services, service excellence, advanced analytics using  SmartInsights.

Partnership success

“The Bell Techlogix team has been extremely engaged with the Calgon Carbon team at all levels throughout this engagement. We are happy to have found a partner that not only meets our complex IT and security needs but also aligns with our cultural values of constant innovation, service excellence, integrity, and effective collaboration,” said Tim Drook, Calgon Carbon’s Global Head of Information Technology.