Sabra

Since its beginnings in Astoria Queens, NY, Sabra Dipping Company has grown to become the leader in refrigerated dips – including America’s top-selling hummus. Headquartered in White Plains, NY, Sabra also has factories in Virginia and California.

As a leading food manufacturer, it is critical to maintain the latest technology to ensure timeliness, quality and service. Sabra was operating at high levels at the start of its partnership with Bell Techlogix, but our experts implemented specific solutions to minimize escalations, reduce downtime, and enhance the user experience.

Among the solutions implemented were an ITIL-based, end-user service desk for 24/7 support along with incident management, request management, and knowledge management. Bell Techlogix also set up end-user interaction via self-service portal, phone, email, virtual agent and chat was also implemented to ensure efficient service and procedures.

One of the most significant implementations to enhance the user experience was ServiceNow. Bell Techlogix experts update the platform, as needed, to ensure full optimization.

Over time, this partnership has resulted in several significant milestones:

• Consistent delivery to all global locations
• Minimal after-hour escalations and disruptions
• Development of knowledge-based articles for quicker resolution