IT MANAGED SERVICES & SOLUTIONS

Client Success Story

Sabra

Since its beginnings in Astoria Queens, NY, Sabra Dipping Company has grown to become the leader in refrigerated dips – including America’s top-selling hummus. Headquartered in White Plains, NY, Sabra also has factories in Virginia and California.

1
Employees
1
Years as a client

Challenge

Improve services and procedures in distribution of products to locations around the world.

Solution

As a leading manufacturer of consumer goods, it is critical to maintain the latest technology to ensure timeliness, quality and service. Sabra was operating at high levels at the start of its partnership with Bell Techlogix, but our experts implemented specific solutions to minimize escalations, reduce downtime, and enhance the user experience.

Among the solutions implemented were an ITIL-based, end-user service desk for 24/7 support along with incident management, request management, and knowledge management. Bell Techlogix also set up end-user interaction via self-service portal, phone, email, virtual agent and chat was also implemented to ensure efficient service and procedures.

One of the most significant implementations to enhance the user experience was ServiceNow. Bell Techlogix experts update the platform, as needed, to ensure full optimization.

Over time, this partnership has resulted in several significant milestones:

  • Consistent delivery to all global locations
  • Minimal after-hour escalations and disruptions
  • Development of knowledge-based articles for quicker resolution

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Bell Techlogix is a leading information technology managed services and solutions company focused on global government and mid-market enterprises, as well as educational institutions. 

Service areas include Digital Workplace Services, Cloud & Infrastructure, Cybersecurity, ServiceNow, Transformation Projects, and Application Services

Bell Techlogix is a ServiceNow Premier Partner, Cisco Premier Partner, Dell/EMC Platinum Partner, NICE Business Partner, Microsoft Gold Certified Partner, among many other partnerships.

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