BraunAbility is the global leader in mobility transportation solutions, including wheelchair-accessible vehicles, wheelchair lifts and seating, storage, and securement products. Founded nearly 50 years ago by Ralph Braun, the company has grown into the most well-known and trusted name in the mobility industry, bringing independence to millions of individuals around the world.
With continuous business growth and customer demand, operations at BraunAbility required more intuitive technology to enhance productivity. ServiceNow was the best option to provide the automation, digital workflows, and overall end-user experience BraunAbility needed, but the timeline – already established prior to the partnership with Bell Techlogix – was tight. It required Bell Techlogix specialists to work quickly to assess the environment and determine strategy. In four days, ServiceNow was implemented along with the creation of a knowledge base. This entire process was completed virtually due to restrictions related to Covid-19.
In addition to the ServiceNow implementation and ongoing support, Bell Techlogix services with BraunAbility also include Global Service Desk, Deskside Support, Infrastructure Management, Network/Server/Storage Management, Security Services, Unified Endpoint Management, Digital Command Center, SmartInsights and Service Excellent Reporting. Bell Techlogix transitioned all services within 30 days, including building a full knowledge base from nearly ground zero. The transition was completely 100% virtual due to restrictions related to Covid-19. Bell Techlogix also successfully implemented Microsoft Intune during the transition.
With the implementation of ServiceNow and other leading tools such as Intune and WhatsUp Gold, Bell Techlogix managed services for BraunAbility will help advance the organization's digital transformation, increase its ITIL maturity, and provide a timely exceptional experience for the BraunAbility team.