Sometimes, you just want to hand your non-functioning device to somebody and say, “Fix it.”
Companies today can choose from different types of tech support for their IT needs. Employees are looking for stress-free ways to resolve issues with their computers or mobile devices, such as automated tech support. Through an IT self-service portal, you can take care of an issue on your own. You can chat with knowledgeable technicians, submit an incident request, request new services and keep updated on your IT department’s latest announcements and alerts. Economical and efficient, the self-service option works great for most technical issues you need to solve. However, self-service may not work for every tech ticket in town.
Introducing Bell Tech Café
Some people simply need to talk to a real person to get the technical support they need. If you prefer a more personal touch, let us introduce you to a new service that offers fast, friendly tech support face-to-face.
For those times where concierge-level, premium IT support is preferred – or you have a complex technical issue that requires white glove service- you can walk up to a Bell Tech Café located right in your building, talk with a friendly expert face-to-face and get the professional IT support to resolve your tech issues on the spot. Fast.
The New Employee Break Room
Ideal for medium to large companies, a Bell Tech Café offers onsite, walk-in tech support during prime working hours in a casual, inviting setting where knowledgeable experts can solve a worker’s tech issues such as:
- Broken devices – PC’s, mobile devices
- Software error messages
- System tune-ups and software updates
- Device swaps
- Peripheral change-outs like mice, keyboards, toner, batteries, etc.
Best suited for cafeterias or high traffic areas, a Bell Tech Café is a comfortable, relaxed setting for employees to meet with tech experts as well as a space to stock equipment and consumables such as laptops, peripherals/accessories, repair parts, toner and batteries.
Highest Quality IT Support Experience
A Bell Tech Café is by no means a low-tech, throwback solution. It utilizes biometrics/facial recognition software for employee access. A camera will recognize your facial attributes and check you in, alert the onsite Tech Expert of your arrival and pull up any current requests and progress reports automatically. This not only saves you time, it prepares your Tech Expert, so they can engage with you immediately and resolve your issue as fast as possible.
The casual nature of a Bell Tech Café is also conducive to specialized events, such as end user “how to” clinics or lunch and learn gatherings, and to showcase new technology, such as new model laptops, device innovations or new software features. All to keep people informed and engaged, and to provide a friendly, accessible, high-quality IT support experience.
Bell Techlogix. Deliver. Transform. Exceed.
In the age of 24×7×Always operations and digital disruption, Bell Techlogix enables you to embrace the digital generation and rapidly respond to a transforming environment with comprehensive IT managed services and Next Generation Digital Workplace and Infrastructure Management solutions that support the next wave of operational innovation. At Bell Techlogix, clients receive IT services that will streamline their business processes, provide tangible value, and enable employee productivity through innovation and effective problem solving. Our focus on delivering quality and efficiency for real business benefits and delighted users is driven through best practices ensuring your business is always top of mind. We operate on a strong Six Sigma and ITIL framework that guides us to design, measure, analyze, improve and control operation to achieve desired results that meet our clients’ requirements. Partnering with an industry leader like ServiceNow to power our focus on Enterprise IT Service Management and Delivery Automation, Bell Techlogix has a niche for producing the core services, which our clients most desire that focus on quality, automation and efficiencies that enable the digital generation.