The beauty of the BaaS offering is that we take the Bell Techlogix BEAM platform and make these solutions available to our clients in a flexible, subscription-based, as-a-Service package. With BaaS, we have taken the basic concept of SaaS and extended it, enabling us to offer a comprehensive ITMaaS solution. Whatever IT management services your organization needs, it can be securely received via BaaS.
The components available through our BaaS subscription offerings include:
Enterprise Service Desk: This subscription incorporates total contact, incident and service request management. Contact management incorporates our total Contact Management offering, enabling top-quality IT support for your employees across multiple channels including phone, chat, email and self-service portal.
IT Service Management (ITSM): This ITIL compliant subscription adds problem, change and release management to the core Enterprise Service Desk offering.
IT Asset Management (ITAM): This is a robust subscription, including automated IT asset eDiscovery needs, configuration management database (CMDB) utilization and asset lifecycle management.
Knowledge Management and Self-Service Portal: With this subscription functionality, your company can gain maximum value by leveraging the entire organization’s knowledge, combined with the thousands of knowledge articles we include. Making this knowledge easily available for IT resolvers and end users alike, in an integrated publish, subscribe and search package, delivers a major competitive advantage for your organization.
Remote Desktop Control: This is a key feature for optimizing IT support efficiency and success rates. It provides remote support access, and an auditable trail of changes, to a user desktop, which gives end users a high-touch and interactive support experience to maintain a productive personal system.
Infrastructure Management & Monitoring: This expansive subscription offers key insight and oversight capabilities into a company’s IT operations. It covers enterprise systems, network and storage infrastructure monitoring and management, which includes highly-automated and intelligent scheduling, alerts, alarms, notifications and event correlation.
Enterprise Mobility Management: As workforces become increasingly mobile, a high degree of enterprise control is essential. This subscription incorporates the mobile device management platform and tools required for support. It also ensures secure devices, data and corporate applications can be deployed in a consistent manner while remaining in compliance with corporate IT standards.
Business Intelligence: This subscription includes advanced analytics, reporting and IT KPIs, all of which can provide advanced insight into individual and company-wide performance. It also provides the basis for continual service improvement.