Deskside Services

Your organization’s technology infrastructure should enable employees to be productive anywhere at any time. As a Bell Techlogix client, you are connected to a highly trained team of experts who provide the best field and virtual toolsets that reduce user downtime, improve automation, and maintain cost efficiency. Your employees will experience world-class, high-quality support from any location, any time of the day.

On-site Desktop Support 

Our on-site deskside support and tech cafés provide consistent, secure 24x7x365 global support to your employees resulting in faster resolution times, increased customer satisfaction, and reduced user downtime. We provide OEM-trained technicians who deliver the highest level of customer service. Bell Techlogix exceeds industry productivity standards by 44 percent with customer satisfaction scores above 95 percent. Quality audits are conducted frequently to ensure reporting and procedural accuracy.  

Services include:  

• Persona-based VIP deskside support options 
• Guaranteed coverage to assist from both on-site and off-site locations through remote dispatch and automated remote control 
• Cultural alignment and technical training on client-specific environment and technology 
• Support options for remote location and low-user environments 
• Service excellence analytics to drive an outstanding end-user experience, shift-best approaches, and operational efficiency  
• Access to our client-facing, real-time, and dynamic business intelligence and data 

Virtual Support  

For organizations who prefer a virtual option instead of on-site services, Bell Techlogix provides all the coverage and support of a tech café through face-viewing applications, such as CareAR. Remote support is also provided via remote control tools, such as BeyondTrust. 

Bell Techlogix Tech Café Services 

Bell Techlogix Tech Cafés provide easy-to-use and friendly walk-up support for employees at your organization’s primary location, campus setting, or remote location. Tech Cafés are typically located in building areas with hubs of activity, such as cafeterias, breakrooms, or lobbies, to provide an easy-to-access, centralized location for prime-hour support, walk-up break-fix support, device hot swaps, how-to support, and new hardware pickup. Scheduling options to make an appointment with a technician at the Tech Café are available through ServiceNow. Additionally, Tech Cafes can be “pop-ups” to provide support for large conferences, device refreshes, and new device rollouts.  Read more about our Tech Café Services 

 Bell Boxes 

Bell Boxes, are completely customizable, smart vending solutions that provide your employees with instant access to essential technology tools 24x7x365. Smart lockers and smart vending machine options are available to provide your team with secure access to small peripherals like mice, cables, and earbuds, as well as larger devices like laptops, monitors, and keyboards.