Bell Techlogix Tech Café offers rapid response IT support

By Shawn A. Moore
Vice President, Global Field Services
Bell Techlogix

Today's customers expect an on-demand, innovative, and knowledgeable solution to resolve their IT needs. As service delivery methodologies evolve with a continued drive for hands-off, self-service, and AI solutions, there remains a need to combine this innovation with a human touch to ensure issues are resolved efficiently.

Introducing the Bell Techlogix Tech Café

Welcome to tech support customized to the needs of your organization. Whether it's quick access or face-to-face support, Bell Techlogix Tech Café checks all the boxes for the innovative, budget-friendly tech support that today's organizations demand. Ideal for medium to large companies, Bell Techlogix Tech Café offers onsite, walk-in tech support during prime working hours in a casual, inviting environment. Concierge-level, premium IT support is also offered for complex technology issues. Knowledgeable experts can solve common tech issues such as:

• Broken devices – PCs, mobile
• Software error messages
• System tune-ups and software updates
• Device swaps
• Peripheral change-outs like mice, keyboards, toner, batteries, etc.
• New hire hardware deployment
• Hardware refresh
• Asset retrieval

High-quality, rapid IT support 

Bell Techlogix Tech Café is by no means a low-tech, throwback solution. It utilizes badge/card swipe options for employee check-in that are integrated into your ITSM. The system will check in the user and provide current requests and progress reports automatically. This not only saves time but prepares the tech expert onsite with information prior to service.

Bell Techlogix Tech Café also accommodates specialized events, such as “how to” clinics or lunch-and-learn gatherings to showcase the newest technology.  All to keep employees engaged and to provide a friendly, accessible, high-quality IT support experience.

Great Results

Bell Techlogix Tech Café sites have earned positive feedback from customers. Some of the responses include:

“Those guys were awesome! It’s so nice having someone to talk to in person and help explain what’s going on.” – Bell Techlogix client

“I visited the Tech Café and they were fantastic. They quickly and professionally resolved my problem, described other services available, and provided helpful information for my devices. Excellent resource.” – Bell Techlogix client

Interested in learning more about Bell Techlogix Tech Café? Contact us to discuss how it can be customized for your organization.