Bell Techlogix drives enterprise ITSM and delivery automation services with the industry-leading IT platform and self-service capabilities of ServiceNow, enhancing our ability to provide you with the very best end-to-end IT Managed Services solutions.
Today’s enterprise IT organizations are always researching ways to streamline operations. Information technology platforms that consolidate tools and maintain a central repository for knowledge and process information often top your list. Replacing manual, time-consuming tasks with automation and increasing end user satisfaction with easy to use, convenient self-service tools round out your core implementations for streamlining operations.
When you choose a managed service provider (MSP) that offers a platform in the cloud such as SaaS (Software as a Service) for ITSM, your business will benefit instantly. At Bell Techlogix, we focus on quality, automation and self-service tools to support you in transforming the way you can excel at your business. We drive our Enterprise IT Service Management and delivery automation services with the robust platform and leading self-service capabilities of ServiceNow, enhancing our ability to provide you with the very best end-to-end IT Managed Services solutions.
Benefits of Bell Techlogix ServiceNow IT Platform
Transformational IT platforms such as ServiceNow from Bell Techlogix are the foundation that drives every business process, employee productivity and customer experience, delivering highly desirable core services that result in equally desirable benefits:
- Leveraged licenses
- Pre-built processes and capabilities
- Reduced staff requirements
- Faster on-boarding
- Shared costs for instance
- Services provided by instance owner
- Exceptional end user experience
Bell Techlogix ServiceNow IT Platform also focuses on the right level of automation and the specific needs of both your IT organization and your end users to optimize cost, quality and continuous service improvement:
#1 Data Transparency
The most important benefit is maintaining complete transparency into your data and metrics – a full view into your service management performance that informs you of the quality of your service to the business at all times. Data transparency also highlights opportunities for improvement when it comes to incident management, for both managers and service desk employees.
You retain control of your data and service-level metrics in the cloud, which is critical to manage your IT services effectively without risking inconsistent service expectations. The alternative of using MSP-managed, on-premises legacy technologies can limit your ability retrieve your own data and use it effectively.
You have the ability to retrieve data stored in the cloud easily from anywhere – important for a constantly traveling workforce. The flexible accessibility of the cloud eliminates any dependency on gatekeepers, report writers and legacy tool specialists, so you can have the data you need any time, in the format you need it. Extracting information, making organizational changes or switching suppliers is immediate and efficient when you are using the Bell Techlogix ServiceNow tool.
#4 Cost Efficiency
Studies confirm the cloud has unrivaled success in delivering implementations on time and on budget, saving you up to 70% in on-boarding costs. The built-in, automatic upgrades available with the Bell Techlogix ServiceNow IT Platform eliminate unpredictable upgrade costs and surprise product sunsets. Using the cloud reduces the cost of maintaining and running your overall IT services while providing functional automation tools such as self-service portals that enrich your end-user experience.
Bell Techlogix. Deliver. Transform. Exceed.
Bell Techlogix is a leader in comprehensive IT managed services, providing Next Generation Digital Workplace and Infrastructure Management solutions to large and mid-market enterprises. We deliver a true client partnership and an enhanced digital experience with custom solutions that build, integrate and support the next wave of operational transformation. With our strong heritage of leveraging an “always available,” globally capable, domestic delivery model coupled with a flexible approach to project and consultative services, you receive dedicated, mission critical 24×7 service that exceeds your business expectations.