Bell Techlogix is your one-stop solution for every IT issue – seamless coordination across multiple vendors and one source of answers.
A $208 million per year impact is expected from better use of technology on average across industries, foreign and domestic. While many IT departments choose to implement spot solutions that are likely to improve performance – everything from network and cloud backup to security – the cohesive process and management of multiple-vendor services often becomes fragmented. Universally, IT departments can benefit though a service integration and management (SIAM) strategy, which operates as a traffic cop, making sure all suppliers or groups work together within a standardized infrastructure and operating framework.
The challenge of any IT department is to ensure consistent, effective and efficient service quality to the business and its end-users. Utilizing SIAM, information technology organizations can overcome the challenges of fragmentation by integrating the people, processes, technology, data, governance and security across suppliers, internal or external, to maximize business value.
Service integration and standardized infrastructure solutions from Bell Techlogix empower clients to achieve their business goals through collaborative delivery of end-to-end services governed by a single point of contact. SIAM brings together our industry wide experience with a comprehensive framework tailored to meet a client’s specific needs:
- monitor and optimize performance across multiple suppliers
- drive innovation
- ensure continuous service improvement
- inspire organizational change management
- plan and govern projects and programs
- manage risk and drive compliance
- deliver complete accountability for services across the entire service delivery operation, internal or external
By leveraging Bell Techlogix’s expertise and experience, we can improve IT service with coordinated communication across all stakeholders through a single point of contact for every IT issue. Increased efficiency and effectiveness is achieved with service integration and standardized infrastructure, uniform processes and policies, and proactive incident analysis of service desk and support.
About Bell Techlogix
This series of articles is brought to you by the information technology experts at Bell Techlogix. Bell Techlogix’s Next Generation Digital Workplace and Transformational Infrastructure solutions help clients to achieve their business objectives, increase their quality of service and improve their profitability by leveraging a 100% on-shore domestic delivery model.