IT MANAGED SERVICES & SOLUTIONS

Service Desk

Smart, secure, intuitive Service Desk solutions for your business

Bell Techlogix offers secure and innovative Service Desk solutions for personalized front-line support.  Our approach to service desk solutions is to understand, tailor, optimize, and transform.  We offer cost-effective hybrid and 24x7x365 services to fit the diverse needs of the evolving nature of the workplace. 

Our Service Desk includes:

  • Outstanding end-user experiences 
  • Mature ITIL processes 
  • A holistic-solution approach that is built with the understanding of the mission-critical support for our clients
  • Automation and technology to reduce contact volumes, improve resolution rates, and provide robust self-service options that allow end-users to focus on their core duties 
  • Continuous service improvement and quality control 

Service Desk features are: 

  • Persona-based support 
  • Feature-rich IVR platform for omnichannel support 
  • Automation capabilities such as Intelligent Agents, Service Desk Agent Intelligence, Click to Resolve, and Self-Healing 
  • Service Excellence Analytics to drive outstanding end-user experience, shift-best approaches, and operational efficiency  
  • Access to our client-facing, real-time, and dynamic business intelligence and data visualization platform, SmartInsights 
  • Robust knowledge management for faster and higher first-level resolution 
  • Transparent quality control processes for analyst coaching and mentoring to align with client business objectives 
  • Customized analyst training to certify understanding of client culture and environment 

Looking for IT efficiencies & cost savings?

Contact Us
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We will respond to your request within 3 business days.
4400 W. 96th Street,
Indianapolis, IN 46268

866-782-2355

Bell Techlogix is a leading information technology managed services and solutions company focused on global government and mid-market enterprises, as well as educational institutions. 

Service areas include Digital Workplace Services, Cloud & Infrastructure, Cybersecurity, ServiceNow, Transformation Projects, and Application Services

Bell Techlogix is a ServiceNow Premier Partner, Cisco Premier Partner, Dell/EMC Platinum Partner, NICE Business Partner, Microsoft Gold Certified Partner, among many other partnerships.

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