Service Desk

Bell Techlogix offers secure and innovative Service Desk solutions for personalized front-line support.  Our approach to service desk solutions is to understand, tailor, optimize, and transform.  We offer cost-effective hybrid and 24x7x365 services to fit the diverse needs of the evolving nature of the workplace. 

Our Service Desk includes:

• Outstanding end-user experiences 
• Mature ITIL processes 
• A holistic-solution approach that is built with the understanding of the mission-critical support for our clients
• Automation and technology to reduce contact volumes, improve resolution rates, and provide robust self-service options that allow end-users to focus on their core duties 
• Continuous service improvement and quality control 

Service Desk features are: 

• • Persona-based support 
  • Feature-rich IVR platform for omnichannel support 
  • Automation capabilities such as Intelligent Agents, Service Desk Agent Intelligence, Click to Resolve, and Self-Healing 

• Service Excellence Analytics to drive outstanding end-user experience, shift-best approaches, and operational efficiency  
• Access to our client-facing, real-time, and dynamic business intelligence and data visualization platform, Bell Techlogix analytics platform  
• Robust knowledge management for faster and higher first-level resolution 
• Transparent quality control processes for analyst coaching and mentoring to align with client business objectives 
• Customized analyst training to certify understanding of client culture and environment