IT Client Governance

A strong IT governance model is a Bell Techlogix cornerstone for a successful managed services partnership. This is achieved through our client relationship with key stakeholders, from operations to executive levels. Combined, these key components synchronize our organizations giving a clear vision of tactical and strategic goals to drive the desired business outcomes.  

Our client governance focuses on: 

• Formalized collaboration across service delivery units for effective program management and governance 
• Continuous improvement aligned with strategic objectives 
• Performance monitoring and controls to drive efficiency and service improvement 
• Unifying the delivery and communications across the entire account 
• Process standardization and optimization 
• Outstanding personalized end user experience  
• Features include: A proven transition methodology utilizing a knowledge centric approach to provide a seamless transition with positive impact to quality starting day one 
• A unified approach to continuous improvement by leveraging Knowledge Management, Quality Processes, Service Excellence Analytics, Problem Management, and Change Management processes 
• Team of Subject Matter Experts with proven industry knowledge 
• A cross-functional organization with experienced and certified resources 
• Innovation sessions with Enterprise Architects and ongoing refresh of the infrastructure and workstation environment to drive technological currency and recommend transformational projects 
• Service Excellence Analytics to drive, shift-best approaches, and operational efficiency that result in an outstanding end-user experience 
• Access to our client-facing, real-time and dynamic Business Intelligence and Data Visualization Platform, SmartInsights™ 
• Proven and mature Governance Model and Quality Control processes 
• Success criteria aligned with strategic goals