IT MANAGED SERVICES & SOLUTIONS

IT Client Governance

Achieve desired business outcomes through enterprise-wide collaboration

A strong IT governance model is a Bell Techlogix cornerstone for a successful managed services partnership. This is achieved through our client relationship with key stakeholders, from operations to executive levels. Combined, these key components synchronize our organizations giving a clear vision of tactical and strategic goals to drive the desired business outcomes.  

Our client governance focuses on: 

  • Formalized collaboration across service delivery units for effective program management and governance 
  • Continuous improvement aligned with strategic objectives 
  • Performance monitoring and controls to drive efficiency and service improvement 
  • Unifying the delivery and communications across the entire account 
  • Process standardization and optimization 
  • Outstanding personalized end user experience  
  • Features include: A proven transition methodology utilizing a knowledge centric approach to provide a seamless transition with positive impact to quality starting day one 
  • A unified approach to continuous improvement by leveraging Knowledge Management, Quality Processes, Service Excellence Analytics, Problem Management, and Change Management processes 
  • Team of Subject Matter Experts with proven industry knowledge 
  • A cross-functional organization with experienced and certified resources 
  • Innovation sessions with Enterprise Architects and ongoing refresh of the infrastructure and workstation environment to drive technological currency and recommend transformational projects 
  • Service Excellence Analytics to drive, shift-best approaches, and operational efficiency that result in an outstanding end-user experience 
  • Access to our client-facing, real-time and dynamic Business Intelligence and Data Visualization Platform, SmartInsights™ 
  • Proven and mature Governance Model and Quality Control processes 
  • Success criteria aligned with strategic goals 

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4400 W. 96th Street,
Indianapolis, IN 46268

866-782-2355

Bell Techlogix is a leading information technology managed services and solutions company focused on global government and mid-market enterprises, as well as educational institutions. 

Service areas include Digital Workplace Services, Cloud & Infrastructure, Cybersecurity, ServiceNow, Transformation Projects, and Application Services

Bell Techlogix is a ServiceNow Premier Partner, Cisco Premier Partner, Dell/EMC Platinum Partner, NICE Business Partner, Microsoft Gold Certified Partner, among many other partnerships.

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