Extends Bell Techlogix Offering with Knowledge Management to Improve Its Clients’ Customer Service
September 03, 2014
Bell Techlogix, a leading IT managed services and solutions company, and RightAnswers, the #1 provider of cloud-based knowledge management products and services for delivering SmartService™, are excited to announce their new partnership. Bell Techlogix is employing RightAnswers’ expertise to enhance the knowledge available for resolvers and client organizations by combining RightAnswers knowledge management, out-of-box content, and knowledge success programs.
The relationship with RightAnswers formed out of the desire on the part of Bell Techlogix and its clients to continually drive higher ticket resolution metrics throughout all tiers of resolvers, and to provide a self-service capability so end-users can self-resolve.
According to Bill Pollie, Executive Vice President, Sales and Business Development at RightAnswers, “With inline integration into Bell Techlogix’s IT management solution, BEAM, service desk users can find solutions and resolve tickets on the same screen, increasing efficiency. The knowledgebase is comprised of both off-the-shelf content combined with proprietary knowledge created by Bell Techlogix’s knowledge experts.”
The overall goal for Bell Techlogix as an IT managed services and solutions provider is to deliver answers and resolution through every level of the enterprise. RightAnswers assists with this process by offering consistent, streamlined knowledge management to their resolvers and user-base, making resolution more efficient than ever.
“We view this partnership with RightAnswers as highly strategic, providing Bell Techlogix with the ability to bring more knowledge and resolution to our clients. We look forward to our existing clients taking advantage of the benefits RightAnswers can offer to their enterprise both for resolvers and end-users via self-service, and introducing these benefits to new clients as well,” said Steven Bass, SVP of Sales & Service Management at Bell Techlogix.
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService™. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year. For more information, visit www.rightanswers.com.
About Bell Techlogix:
Bell Techlogix is a leading information technology managed services and solutions company focused on global and mid-market enterprises, as well as educational institutions.
Bell Techlogix provides services and solutions to a variety of customers, leveraging BEAM—our integrated enterprise service delivery platform—across our offerings portfolio, which includes End User Computing, Infrastructure Management and Enterprise Mobility Management. Bell Techlogix’s IT Lifecycle Services provide a comprehensive suite of business process services that optimize IT assets throughout their entire lifecycle. Bell Techlogix has leveraged over 25 years of experience to build market-leading solutions such as our Service Desk 3.0 and BEAM-as-a-Service offering for comprehensive IT managed services.
Bell Techlogix is a privately held company headquartered in Indianapolis, Indiana. For more information on Bell Techlogix, please visit us on the web at www.belltechlogix.com, follow us on Twitter @BellTechlogixHQ, like us on LinkedIn or become a fan on our Facebook page.