Client Success Story

Andrew Mellon Foundation

This private foundation partnered with Bell Techlogix in 2018.

1

Employees

1

Years as a client

Challenge

Service Desk support along with deskside, workstation engineering, imaging and patch management. Also looking for mobile device management and IT asset management. Most functions were coordinated in-house and 24/7 service support was not implemented.

Solution

The Bell Techlogix team focused on standardizing the IT process for consumer services and reporting that lead to easier deployments of devices. A self-service knowledge base was developed and currently maintains 350 articles. Services were implemented to support top-tier clients to ensure a high-level of support.

At the start of business closings related to Covid-19, Bell Techlogix responded quickly to help staff adapt to a work-from-home environment. Bell Techlogix coordinated with our depot facility in Virginia to order devices and other equipment that was delivered to employee homes.

Self-service models were redesigned to enable employees to work more efficiently.

Customer satisfaction remains 5 out of 5 each month.

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Bell Techlogix is a leading information technology managed services and solutions company focused on global government and mid-market enterprises, as well as educational institutions.

Service areas include Digital Workplace Services, Cloud & Infrastructure, Cybersecurity, ServiceNow, Transformation Projects, and Application Services.

Bell Techlogix is a ServiceNow Premier Partner, Cisco Premier Partner, Dell/EMC Platinum Partner, NICE Business Partner, Microsoft Gold Certified Partner, among many other partnerships.