This publicly traded U.S. energy provider serves over five million customers with a commitment to safe, reliable, and quality service.
Bell Techlogix begin working with this organization in 2019, stepping in quickly to create a U.S.-based Service Desk to provide onsite support during the spring and winter months when major weather events are most common. Additional solutions included Deskside Support and IT Asset Management, and end-user support as the organization had gone through multiple windows migration and application upgrade projects.
The organization experienced a significant increase in interactions with excellent customer satisfaction. Underlying ticket issues were reduced through root-cause analysis.