Client Success Story

A U.S. Energy Provider

This publicly traded U.S. energy provider serves over five million customers with a commitment to safe, reliable, and quality service.

1+

Employees

1

Number of devices

Challenge

Rapid response is the top priority for this organization. When a customer’s service is interrupted, internal communication gaps cannot be the cause for delayed response. This organization, in its continuous efforts to improve efficiency, required the most advanced technology and strategy to ensure a consistent, rapid service response 24 hours a day even after a major weather event.

Solution

Bell Techlogix began working with this organization in 2019, stepping in quickly to create a U.S.-based Service Desk to provide onsite support during the spring and winter months when major weather events are most common. Additional solutions included Deskside Support and IT Asset Management, and end-user support as the organization had gone through multiple windows migration and application upgrade projects.

Results

The organization experienced a significant increase in interactions with excellent customer satisfaction. Underlying ticket issues were reduced through root-cause analysis.

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Bell Techlogix is a leading information technology managed services and solutions company focused on global government and mid-market enterprises, as well as educational institutions.

Service areas include Digital Workplace Services, Cloud & Infrastructure, Cybersecurity, ServiceNow, Transformation Projects, and Application Services.

Bell Techlogix is a ServiceNow Premier Partner, Cisco Premier Partner, Dell/EMC Platinum Partner, NICE Business Partner, Microsoft Gold Certified Partner, among many other partnerships.