IT Infrastructure Projects

Bell Techlogix – Understanding Healthcare Service Desk

One of the successes that Bell Techlogix has had with our service desk has been in the healthcare eco-system. This is both with hospitals as well as sort of the healthcare information system type of providers. In this space we take advantage of some synergies by understanding the healthcare market, understanding what it takes to provide a HIPAA compliant service, both from a data perspective as well as the questions that our support analysts can ask, can’t ask, or they should be shying away from.

We’re having this mutual understanding and this collective understanding of also the priority that healthcare can bring to a business. That’s something that’s allowed our service desk to be a little bit better suited for the healthcare arena. A lot of healthcare providers do have proprietary software or maybe you could even use the phrase, “Vertical Specific Software.”

In that healthcare space our familiarity with the terminology, the requirements and the urgency that comes across the healthcare area can be a differentiator as we’re talking to different healthcare providers or the hems types of providers.

 

About Bell Techlogix

Bell Techlogix is a leading information technology managed services and solutions company focused on global and mid-market enterprises, as well as educational institutions. Bell Techlogix provides our services and solutions to a variety of customers; leveraging BEAM, our integrated enterprise service delivery platform, across our offerings portfolio including, End User Computing, Infrastructure Management and Enterprise Mobility Management. Bell Techlogix’s IT Lifecycle Services provide a comprehensive suite of business process services that optimize IT assets throughout their entire lifecycle. Bell Techlogix has leveraged over 25 years of experience to build market leading solutions such as our Service Desk 3.0 and BEAM as a Service offerings for comprehensive IT managed services.