What is your role at Bell Techlogix? I am a Service Desk Level 2 Analyst for one of our Shared Service Desk Teams. On my team, we support clients including Sabra, FlatIron, and Madison Square Garden. As a Service Desk Level 2 analyst I have a lot of responsibilities, which I enjoy. I get to support the Level 1 analysts on my team by answering their questions, helping solve problems, and ensuring each client has an exceptional experience contacting our Service Desk. I also coach, train and oversee Level 1 analysts to ensure all processes and procedures are being properly utilized. When call volumes are high, I also jump in and take calls from our clients.
Please share your career path prior to joining Bell Techlogix? I was working in business IT before starting with Bell Techlogix. I began my career with Bell Techlogix in September of 2020 through a temp agency and in less than six months I became a full-time Level 1 Analyst. Six months later, I was promoted to a Level 2 Analyst.
What do you consider as one of your career accomplishments? My biggest accomplishment would be always setting goals and holding myself accountable to achieve them. I am driven and passionate about excelling in my career. And I am proud I achieved my goal of being promoted to my current role as a Level 2 Analyst in less than a year. I am also very passionate and pride myself on going above and beyond to support my team and our clients.
What is the biggest lesson you’ve learned as a leader? You will always need to be available for anything that is thrown your way.
What is the best advice you would offer to women just starting out in their careers? Never feel as if you do not deserve a higher position or pay because you are female. Always go above and beyond to reach your goals.
Favorite quote…Treat others as you want to be treated.
Read more insights from women in leadership at Bell Techlogix.