ITIL

Is Your Service Provider ITIL Certified?

So, your new service desk is up and running. Done. The service provider is coming through with flying colors and you’ve checked one more item off your to-do list, right? Continued success with IT Service Management (ITSM) rarely works this way. When key decision makers on the client side are consistently engaged in conversation with their service delivery managers on …

IT Solutions at the Best Price Point

When you’re ready to sit down with an IT service provider to discuss the future functionality of your IT department, chances are you have a lot of questions to discuss, such as: Are we ready to outsource? Is there only one type of pricing model? What does a tiered solution look like? What is my most urgent service pain point? …

End of Life for Server Software

Mainstream and extended support for versions of VM Ware, Windows Server and Microsoft Exchange Server are coming to an end. If you have any of the products listed, be sure you are aware of the technical support changes coming down the pipe. Now is the time to assess your situation and plan your strategy. One of the great things about …

Defy the Watermelon Effect with Outsourcing Partnerships

As the world economy continues to show signs of growth, especially here in the United States, companies large and small are preparing for more robust business by analyzing internal strengths and weaknesses and looking for ways to truly maximize services. From service desk to deck side to server support, having a cohesive desktop management strategy -including image management and application …

IT Academic Solutions

IT Solutions for Academic Institutions: Not Your Mother’s Homework Assignment

Managing education technology services today presents unique challenges best served by thoughtful leadership and wise experience. You remember the glory days of doing school homework don’t you? When –as a college student and even in high school- your teacher sends you home with an assignment and you spend hours in the library, researching topics for that paper due on Friday …

Bell Techlogix

Heartland Labor Arbitrage Defined

In today’s business world, the growing freedom of international trade coupled with a trend toward globalization is influencing the way we conduct business. One of the effects of globalization is labor arbitrage, which refers to the movement of workers or jobs because of changing economic conditions. Global labor arbitrage occurs when jobs move to nations where labor and the cost …

The Tipping Point for Outsourcing

The Tipping Point for Outsourcing

“In the end, Tipping Points are a reaffirmation of the potential for change and the power of intelligent action. Look at the world around you. It may seem like an immovable, implacable place. It is not. With the slightest push—in just the right place—it can be tipped.”  – Malcolm Gladwell, The Tipping Point: How Little Things Can Make a Big …

Cloud Strategy

What’s Your Cloud Strategy?

When IT executives get together and discuss business, the question most asked was, “What’s your virtualization strategy?” You can ask any chief information officer that question and they’ll tell you more about your environment than you thought possible. That was as little as three years ago. Now, one of the most popular topics of discussion is, “What’s your cloud strategy?” …

Enterprise Mobility Solutions

Enterprise Mobility Solutions; One-Size Does Not Fit All

As mobility continues to drive the market, and enterprises strive to become more and more flexible with their solutions, the challenge is to find ways to make the same streamlined processes available to all, no matter what technology is involved or how large or small the business may be. In the world of enterprise mobility, different sizes of businesses often …

Enterprise Mobility Management

Enterprise Mobility Management – From the Ground Up

Several years ago, Bell Techlogix saw a clear trend toward more and more mobile devices, permeating enterprises, and educational institutions. As the trend grew towards specific needs around those mobile devices, Bell Techlogix knew the needs for support of those mobile devices would increase. Whether those needs would be conductivity, quality of service, applications, provisioning and support for the devices …