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Service Desk

why incident management

Even though 63% of companies close more than 1,000 incidents per month, over 40% acknowledge IT resources are stretched too thin. If your company experiences an IT outage today, could your IT department resolve it before customers are affected? Incidents happen all the time, unplanned interruptions or marked reduction in service quality resulting from some […] Read more

bell tech cafe

Sometimes, you just want to hand your non-functioning device to somebody and say, “Fix it.” Companies today can choose from different types of tech support for their IT needs. Employees are looking for stress-free ways to resolve issues with their computers or mobile devices, such as automated tech support. Through an IT self-service portal, you can […] Read more

digital workplace
Domestic Outsourcing
Service Desk Back To America
The Death of Call Center Metrics