ServiceNow Cloud

Benefits of Choosing the ServiceNow IT Platform from Bell Techlogix

Bell Techlogix drives enterprise ITSM and delivery automation services with the industry-leading IT platform and self-service capabilities of ServiceNow, enhancing our ability to provide you with the very best end-to-end IT Managed Services solutions. Today’s enterprise IT organizations are always researching ways to streamline operations. Information technology platforms that consolidate tools and maintain a central repository for knowledge and process …

why incident management

Why Should You Care About Incident Management?

Even though 63% of companies close more than 1,000 incidents per month, over 40% acknowledge IT resources are stretched too thin. If your company experiences an IT outage today, could your IT department resolve it before customers are affected? Incidents happen all the time, unplanned interruptions or marked reduction in service quality resulting from some sort of system failure. The …

bell tech cafe

Introducing Bell Tech Café

Sometimes, you just want to hand your non-functioning device to somebody and say, “Fix it.” Companies today can choose from different types of tech support for their IT needs. Employees are looking for stress-free ways to resolve issues with their computers or mobile devices, such as automated tech support. Through an IT self-service portal, you can take care of an issue …

digital workplace

Right Size IT Managed Service for Midsize Companies

Midsize companies need 24/7/Always enterprise-class tech support that provides cost savings through best practices. Today, the U.S. economy counts on our midsize companies to fuel its growth. Midsize companies are not only adding jobs at twice the rate of big business, their sales increased by 7.4 percent in 2015 alone – 4.5 percentage points higher than companies in the S&P …

The Death of Call Center Metrics

The Death of Call Center Metrics

When the service desk concept emerges, it changes the way organizations think about resolving IT issues. Now it’s time to change the way we think about measuring them. The Death of Call Center Metrics Customer service is a key component to the success and reputation of most any business. As loyal customers measure the quality of a company’s customer service …