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ServiceNow Cloud

Bell Techlogix drives enterprise ITSM and delivery automation services with the industry-leading IT platform and self-service capabilities of ServiceNow, enhancing our ability to provide you with the very best end-to-end IT Managed Services solutions. Today’s enterprise IT organizations are always researching ways to streamline operations. Information technology platforms that consolidate tools and maintain a central […] Read more

why incident management

Even though 63% of companies close more than 1,000 incidents per month, over 40% acknowledge IT resources are stretched too thin. If your company experiences an IT outage today, could your IT department resolve it before customers are affected? Incidents happen all the time, unplanned interruptions or marked reduction in service quality resulting from some […] Read more

bell tech cafe

Sometimes, you just want to hand your non-functioning device to somebody and say, “Fix it.” Companies today can choose from different types of tech support for their IT needs. Employees are looking for stress-free ways to resolve issues with their computers or mobile devices, such as automated tech support. Through an IT self-service portal, you can […] Read more

digital workplace

Midsize companies need 24/7/Always enterprise-class tech support that provides cost savings through best practices. Today, the U.S. economy counts on our midsize companies to fuel its growth. Midsize companies are not only adding jobs at twice the rate of big business, their sales increased by 7.4 percent in 2015 alone – 4.5 percentage points higher […] Read more

The Death of Call Center Metrics