Outsourcers are not Innovators

5 Myths of Managed IT Services Debunked – Myth #5: Outsourcers are not Innovators

The final part to our series explores the value of integrated innovation as applied to truly transformational outsourced service engagements. To dispel the myth of Tier 1 Support is a Commodity, the ability for managed service providers to engage end users through multi-channel support methods –including person-to-person interaction- as well as analyzing and solving their issues quickly keeps the value …

Tier 1 is a Commodity

5 Myths of Managed IT Services Debunked – Myth #4: Tier 1 Support is a Commodity

The next of our five-part series explores what end users want today: intelligent, real time, first-call resolution to their IT service inquiries. To dispel the myth of Offshore is Always Less Expensive, ask yourself whether you’ve analyzed the total cost of ownership compared to the quality of service and the end user experience, especially for select services that are highly …

Domestic Cannot Be Global

5 Myths of Managed IT Services Debunked – Myth #2: Domestic Cannot Be Global

The next of our five-part series explores new options for global delivery and cost arbitrage that originate from our own backyard in the United States. To dispel the myth of Bigger is Better, focus on the industry’s current demand for more purposeful, right-size managed IT services in partnership with focused specialty service providers, which will give you cost effective agility …

Myths of Managed IT Services Debunked

5 Myths of Managed IT Services Debunked – Myth #1: Bigger is Better

The first of a five-part series that explores your new depth of choice in the dynamic world of Managed IT Services. Never before has there been more choice, change and potential confusion in the world of Managed IT Services. Corporations and public sector organizations of various size, that are seeking managed services for their IT operations, have a wide array …