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IT Strategy

analytics framework

Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrighTALK webinar event presented by Bell Techlogix. When making an investment in service excellence analytics, your first task is to identify the result your company wants to achieve. What is your overall goal? To improve IT efficiency To identify opportunities for automation and lean […] Read more

analytics goals

Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrightTALK webinar event presented by Bell Techlogix. When you are ready to address your analytics goals, you typically look to your data. Once your trusted, transparent data sources are defined and shared with your stakeholders, you correlate as much of that data as possible, […] Read more

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Key takeaways from Service Excellence and Analytics Driving Digital Transformation, a BrighTALK webinar event presented by Bell Techlogix. IT Service Management and Analytics help organizations implement and accelerate digital transformation. To manage this change effectively, start by accessing your current state of analytics maturity. A good rule of thumb is to notice whether or not […] Read more

ServiceNow Cloud

Bell Techlogix drives enterprise ITSM and delivery automation services with the industry-leading IT platform and self-service capabilities of ServiceNow, enhancing our ability to provide you with the very best end-to-end IT Managed Services solutions. Today’s enterprise IT organizations are always researching ways to streamline operations. Information technology platforms that consolidate tools and maintain a central […] Read more

ITSM & Digital Transformation

With Digital Transformation in 2018 spanning multiple departments and business units, it’s crucial to have a plan in place to effectively manage this change. Instrumental aides in the journey, IT Service Management and Analytics, help organizations implement and accelerate Digital Transformation. Bell Techlogix working alongside BrightTALK, a technology media company which provides professional webinar and […] Read more

it service request management
itsm change management
IT Problem Management
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Many organizations have some minimal investment in analytics and business intelligence. There is a growing market and newer capabilities for companies to expand this investment into mobile analytics or Cloud BI capabilities. These advanced capabilities take advantage of mobile devices’ native features and capabilities, such as touchscreen, camera, location awareness and natural-language query. Investment in […] Read more

it service management