May 02, 2014
451 Research is a leading global analyst and data company focused on the business of enterprise IT innovation. The company’s CloudScape IT Services report informs its clients’ strategic and tactical decision-making efforts, providing detailed insight, advice and analysis targeting cloud practitioners. The most recent report offers analysis regarding the requirements for supporting IT as a Service, an operational model where IT departments act and operate as distinct business entities.
In the report, 451 Research reviews Bell Techlogix and its BEAM-as-a-Service (BaaS) offering, its IT Service Management platform made available to clients and partners in a SaaS model and service catalogue with a number of functional modules. The components of BaaS can be selected in a subscription offering and include everything from Business Intelligence, ITIL-based IT Service Management to Remote Desktop Control, Enterprise Mobility Management and Cloud Management Services.
The report made a positive assessment of Bell Techlogix and BaaS—which automates and orchestrates IT intelligence from the operational data and key performance indicator benchmarks and generates analytics around continual service improvement trends, opportunities and problem root causes—citing BaaS’ ability to offer a “living repository of best practices.” The report also highlights the ways in which Bell Techlogix can “offer more cost-effective management services” to its clients and “build a multi-skilled workforce” as a result of BaaS.
“We were extremely pleased to have Bell Techlogix’ participation in our study. As one of the few pure play Managed Services Providers with an ITaaS ITSM automation offering available in both a SaaS and/or traditional delivery model, we found their approach and strategy around BEAM as a Service to be quite compelling for their targeted market,” said Dr. Katy Ring, Research Director, 451 Group.
“As a leading IT Managed Services Provider, we took an innovative and pragmatic approach to our BEAM as a Service offering; leveraging our operational expertise, proven production systems, application integration capabilities, business intelligence warehouse and exceptional commercial acumen to bring clients a full service ITSM solution like no other in the marketplace,” said Anthony D’Ambrosi, President, Bell Techlogix.
The excerpt of this report is available for download here.
About 451 Research
451 Research is a leading global analyst and data company focused on the business of enterprise IT innovation, with offices in New York, London, San Francisco and Boston. Clients of the company—at end-user, service-provider, vendor and investor organizations—rely on 451 Research’s insight through a range of syndicated research and advisory services to support both strategic and tactical decision-making. Learn more at 451research.com.
About Bell Techlogix:
Bell Techlogix is a leading information technology managed services and solutions company focused on global and mid-market enterprises, as well as educational institutions.
Bell Techlogix provides services and solutions to a variety of customers, leveraging BEAM—our integrated enterprise service delivery platform—across our offerings portfolio, which includes End User Computing, Infrastructure Management and Enterprise Mobility Management. Bell Techlogix’s IT Lifecycle Services provide a comprehensive suite of business process services that optimize IT assets throughout their entire lifecycle. Bell Techlogix has leveraged over 25 years of experience to build market-leading solutions such as our Service Desk 3.0 and BEAM as a Service offering for comprehensive IT managed services.
Bell Techlogix is a privately held company headquartered in Indianapolis, Indiana. For more information on Bell Techlogix, please visit us on the web at www.belltechlogix.com, follow us on Twitter @BellTechlogixHQ, like us on LinkedIn or become a fan on our Facebook page.