The Bell Techlogix Global Command Center is designed as the central nervous system for your data center environment providing monitoring, management, problem tracking and problem resolution 24x7xAlways.
We deliver expert real-time security, health monitoring with smart hand responses and reliable service so customers have the resources they need to meet the demanding compliance requirements to maximize infrastructure up times. Our ability to respond to escalated issues promptly and with the appropriate skillset is what puts us above the competition.
One of the major business challenges in running your own network environment is staffing. Through our main Global Command Center, located at our Indianapolis, IN headquarters, we keep a pulse on your business 24x7xAlways. Our ability to provide coverage around the clock saves you time and money.
Our Managed Services solution allows you to focus on strategy and direction without worrying about the day-to-day challenges of staffing. With complete transparency into your IT infrastructure, our team drives enhanced technical operations that deliver multi-tier support and immediate incident remediation, plus a steady stream of actionable solutions for improving service flow.
This technical capability combined with the talent of our engineering team provides an additional set of eyes and ears for your organization, acting in tandem to fulfill all of your IT service goals.
In the event a major incident was to arise, our staff immediately implements a Major Incident Response (MIR). This process engages multiple engineers, whether on call or not, to promptly respond.
From the time it takes to respond to the incident to the type of remediation set forth – whether it’s a patch fix, updating firmware or increasing bandwidth where necessary – our staff is fully empowered to remediate and mitigate any instances that may come across our dashboard quickly, coordinating these efforts with our global services at the Tier 1 level.
This provides you with a continuous snapshot of your IT operations 24x7xAlways. It also gives us a 360-degree view of your entire service model at all times, which helps us analyze symptoms and anticipate potential issues before they occur, streamlining your overall IT service and informing solutions for improvement.
Our support offerings include: