With decades of experience and a host of certifications, Bell Techlogix is able to successfully partner with our clients to provide an end-to-end Desk Side Management solution, integrated into the Service Desk, providing the end user with a complete computing support model.
Whether it is full time, dedicated on-site support for major locations, remote Tier 2 support, or as needed dispatch support, our goal is to comprehensively address the users issue or request.
An evolving concept which has recently received press from industry analysts, such as Gartner, is the Enterprise Genius Bar (EGB). We have been moving in line with this trend and have implemented BEAM Bar locations at several of our customer sites with much success. By creating a comfortable customer facing experience for our End Users, you can facilitate process adherence, prevent shadow IT and ultimately get your people back up and running in a more timely manner.
Our name is recognized as an industry leader in the field of IT Management due to our vast experience successfully supporting users and managing IT assets. We pride ourselves in securing highly-experienced and knowledgeable staff, leveraging certifications such as ITIL foundations, MCSE and CompTIA certifications for our clients.
We also employ a team of technicians and engineers who are certified in IBM, HP, Dell, Cisco, Aerohive and Apple products. We want to ensure that our clients get the type of assistance they need from certified technicians and engineers who are qualified to work with their specific systems.
We operate with state-of-the-art innovation and efficiency; working both directly and through a dynamic partner network for guaranteed coverage, and can assist from both on-site and off-site locations through remote dispatch and automated remote control. Our goal is to provide both Tier 1 and Tier 2 service to our clients, through a closed loop total contact ownership approach, to ensure an ideal end user computing experience.