End-users are more sophisticated than ever, demanding the most from their devices as emerging trends such as mobility and virtualization impact the way they live, work and play.
End User Outsourcing from Bell Techlogix delivers a comprehensive service profile that is built on ITIL best practices and experience to increase productivity, improve resolution rates, enhance end-user experience and save money.
To create meaningful value for our clients’ businesses as well as their IT team and ultimately the end user, Bell Techlogix provides exceptional quality, pragmatic innovation and client intimacy by scaling the service to meet any growing company’s needs.
Our industry leading Automated Service Desk is a proven response approach to today’s rapidly changing market conditions, enabling our clients to address a more sophisticated and demanding IT user.
Bell Techlogix quickly learns your business operation and then leverages hands-on experience and advanced tools to build a model custom to your needs.
Our core team of subject matter experts currently carries over 500 industry certifications, and they utilize all the leading tracking and reporting tools needed to deliver best-in-class service desk support – including a select set of complimentary services, such as On-site Repair, Mobile Device Management, Remote Monitoring and other services to truly optimize the management of the desktop.
Bell Techlogix has a rich history of providing service desk and mobility support both on-site – for those types of tickets that can’t be resolved remotely – as well as support for a mobile sales force.
Whether it’s through the advanced exchange or through a dispatch service, we’re able to provide on-site support to any remote location.
Deskside support allows Bell Techlogix on-site advocates to become part of a client’s entire IT organization and company culture, the glue that’s critical to our comprehensive managed service offering.
The benefits of an optimized mobile environment are proven, impact the bottom line and are critical for a company’s future growth. Savvy organizations balance a properly enabled mobile workforce with protecting valuable company data.
Enterprise Mobility Management (EMM) from Bell Techlogix helps clients understand the value and risk specific to their business, implement and manage actionable mobility programs and provide leading-edge tools for managing mobile devices while addressing security, policies and governance.
We offer extensive experience and proven project management of the technology deployment of hardware, software and applications across multiple locations and campuses, integration of diverse technologies, and large-scale mission-critical asset refresh projects and rollouts.
Choose a traditional depot management program or have a deployment or maintenance program and service level agreements tailored to meet the needs of your business.
Bell Techlogix partners with companies for the life of their IT infrastructure, from the layout of an initial technology roadmap to the refresh and disposal process. These services include roadmap, procurement, acquisition, IT deployment, technology logistics, IT asset management, and asset refresh and disposal.
Today’s complex network environments require high availability and continuous staffing to meet the requirements of your business. Our Technical Operations Center (TOC) is designed as the central nervous system for your data center environment providing monitoring, management, problem tracking and problem resolution 24x7xAlways.
We deliver expert real-time security, health monitoring with smart hand responses, and reliable service so customers have the resources they need to meet the demanding compliance requirements to maximize infrastructure up times. Our ability to respond to escalated issues promptly and with the appropriate skillset is what puts us above the competition.