IT Service Confusion
Customer Service

Service Desk 3.0 is our innovative approach to comprehensive and flexible service desk outsourcing. At Bell Techlogix, we thoughtfully listen to the marketplace to see the logical progression of industry trends.  When Service Desk outsourcing began, there were a lot of very big players: the Global Outsourcers and OEM type of organizations. When they first […] Read more

IT as a Service

IT as a service is a term we are hearing about more and more in our industry. It’s a name that gets tossed around quite a bit and has multiple definitions and meanings to various stakeholders. We look at IT as a service as a simple paradigm shift in our market. More and more today, […] Read more

Middle Market Client Strategies

Very often, middle market IT services buyers have all of the same requirements of a large enterprise. However, what has also become increasingly apparent is that many of the very large service provides do not devote the time, attention, methodologies and offerings truly required to satisfy the needs and expectations of middle market companies. The […] Read more

IT Service Management
Benefits of IT as a Service

What are the benefits of IT as a Service? Some of the benefits for the user and/or the business are vast actually. One benefit would be predictable outcomes and well-structured service levels so that the business user of the IT service could understand how the service is best utilized, leveraged and “consumed.” With well-defined service […] Read more

IT as a Service
IT Deployment Management

When a client recently approached us and asked us about the possibility of re-imaging 200,000 of her devices and updating their firmware, all within 6-8 weeks, we knew we were up for the challenge. Bell Techlogix successfully received, unpackaged, re-imaged, tested, and repackaged the devices safely for shipping, all so our client didn’t have to […] Read more

End User Computing Service

Primerica is the largest independent financial services marketing organization in North America. Primerica has 90,000 licensed representatives in all 50 states, Puerto Rico and every province in Canada. They help their clients become properly protected, debt free and financially independent. Providing technology solutions has always been a big part of what they do for their […] Read more

Infrastructure Management Services

On the list of challenges that CIO’s often encounter is the management of their infrastructure. It can be difficult to coordinate the different infrastructure groups including: networking, engineering, desk-side field support, service desk, security, and network monitoring. How do you really manage your entire infrastructure seamlessly? One of the most crucial factors of a service […] Read more