Drives IT Efficiency
Infrastructure Management

Infrastructure Management – Why You Need It? What is infrastructure management? Also known simply as IM, it is the process of managing the components of a company’s information technology. It may include such components as policies, processes, data, and human resources. It includes components that are essential for management of the company. In today’s digital […] Read more

IT Vision
The Death of Call Center Metrics
Digital Business
Innovating IT in 2016

Recently, a list of the top 10 strategic technology trends of 2016 was released as a result of the Gartner Symposium, the world’s most significant gathering of CIO’s and senior IT executives. These trends could have a significant impact on organizations around the globe. 1. The Device Mesh The Device Mesh incorporates all devices: mobile […] Read more

Outsourcers are not Innovators

The final part to our series explores the value of integrated innovation as applied to truly transformational outsourced service engagements. To dispel the myth of Tier 1 Support is a Commodity, the ability for managed service providers to engage end users through multi-channel support methods –including person-to-person interaction- as well as analyzing and solving their […] Read more

Tier 1 is a Commodity

The next of our five-part series explores what end users want today: intelligent, real time, first-call resolution to their IT service inquiries. To dispel the myth of Offshore is Always Less Expensive, ask yourself whether you’ve analyzed the total cost of ownership compared to the quality of service and the end user experience, especially for […] Read more

Offshore is always less expensive

The next of our five-part series explores the factors that drive the total cost of delivering Managed IT Services offshore versus a domestic delivery model. To dispel the myth of Domestic Cannot Be Global, the key is to perfect a new Managed IT Services delivery model based completely in the United States that leverages the […] Read more

Domestic Cannot Be Global

The next of our five-part series explores new options for global delivery and cost arbitrage that originate from our own backyard in the United States. To dispel the myth of Bigger is Better, focus on the industry’s current demand for more purposeful, right-size managed IT services in partnership with focused specialty service providers, which will […] Read more