IT Service Management & Delivery Automation

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Through the Bell Enterprise Architecture Management (BEAM) platform, we are able to offer IT Service Management solutions based on highly flexible, state-of-the-art automation and service level attainment.

We are able to provide a Service Desk, with the goal of reducing IT issues over time by equipping our analysts with the right knowledge, tools and support systems to quickly resolve, trouble shoot and analyze incidents, problems and service requests of all types.

This IT Service Management framework enhances the end user experience and simplifies the total Service Desk process, thereby saving time, money and making your business more efficient and effective.

What makes BEAM so special is that it is so much more than a simple, standardized set of software products. On the contrary, BEAM takes our own best-in-class, IT knowledge, functions, processes and technologies and creates an integrated and intelligent client-facing service delivery model.

BEAM covers critical IT management functions. These include, but are not limited to:

  • End-User Computing Support: enterprise service desk, remote desktop support, total quality management, knowledge management, self-service and contact management
  • Infrastructure Management: automated infrastructure management for networks, systems and storage with comprehensive RIM capabilities
  • Enterprise Mobility Management: secure, multi-vendor Mobile Device Management
  • IT Lifecycle Services Management: procurement, IT asset management
  • Business Intelligence: advanced analytics, reporting, service level management and key performance indicators

Businesses eager to improve their IT Management capabilities in any or all of these areas can see significant improvements to both efficiency and effectiveness by embracing our unique, industry-leading proven offerings.

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We’ve provided managed services and solutions to:

  • Global 500 Enterprises
  • Domestic Mid-Market Companies
  • Academic Institutions
  • Healthcare Organizations
  • Retailers
  • Financial Services Firms
  • High Tech Companies
  • Manufacturers & Distributors
  • Professional Services